Spa Frequently Asked Questions
You Have Questions, We Have Answers
The Parkside Spa
When should I arrive for my spa treatment?
We request all guests arrive at least 15 minutes prior to service, in order to enjoy your full treatment time and get into that spa state of mind. If you are running late, please know that your spa treatment time may be affected and full charges will apply.
What is the spa experience like?
To get you into a spa state of mind, our reception team will greet you and provide a tour, getting you settled in with a locker, plush robe, sandals and our signature elderflower water. Come early to enjoy our relaxation lounge with comfy seating, blankets, magazines and a complimentary Silk Road tea selection, perfectly steeped. Wine, Parkside beer, ½ bottles of sparkling wine, are available for purchase along with light plates (with an advanced order).
Where do I park for my spa treatment?
Parking is complimentary on-site at The Parkside Hotel & Spa. Please feel free to park in the short-term parking spaces and stop by our hotel front desk for parking directions.
What other amenities can I enjoy before or after my spa treatment?
For our day spa guests (not staying at the hotel) who book a 60-minute treatment and over, we invite you to enjoy full wellness amenities including 25-meter pool, hot tub and fitness facilities.
Do you take group bookings for special occasions?
Yes! Contact us for booking groups of five people or more for your special occasions. To inquire, please email theparksidespa@parksidevictoria.com.
What is The Parkside Spa’s cancellation policy?
We ask that you provide our spa a minimum of 24 hours' notice for regular bookings and 48 hours' notice for packages and group bookings (three or more guests). A missed treatment or cancellation within the 24 hours before treatment will result in full charges (and 48 hours for groups).
Will I receive a reminder about my appointment?
You will receive an email confirmation at the time of booking and will receive reminder emails leading up to your appointment.
We ask guests to kindly fill out a Guest Intake Form that is sent with your confirmation.
What is the age requirement for The Parkside Spa?
Guests must be 16 years of age or older for treatments.
Do you have a couples room?
The Parkside Spa features two couple treatment rooms. Plan a romantic treatment for two or a spa daycation with a group of friends.
Do you provide promotions or specials?
Ask our reception team to add you to our monthly e-newsletter list or visit our website to opt-in. Additionally, we provide an automatic 10% discount on the next service (or services) to guests rebooking at time of check out.
What skincare line do you use?
We are proud to be the largest Eminence Organic Skin Care retailer in British Columbia, providing the widest collection of products.
