Accessibility Statement
The Parkside Hotel & Spa (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service from reservation to check-out. The following statement is an affirmation of our commitment to digital accessibility and inclusivity. From a conducive website to descriptions of onsite amenities and features, we wish to provide a positive experience from start to finish.
Digital Accessibility Compliance Guidelines and Goals
The Parkside Hotel & Spa strives to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.2 (Web Content Accessibility Guidelines 2.2) level A + AA success criteria.
We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.
Continuous Digital Monitoring
Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real-time monitoring and multiple scans per day to detect accessibility errors that may arise due to the addition of updated content or website code.
Our team of accessibility experts manually investigates each error and applies a remedy to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs which allow us to access a snapshot of the website’s accessibility score at any given time.
We welcome feedback and we are available to assist
If you experience difficulty accessing or navigating our websites, or have any accessibility-related questions or comments, we are listening. Please contact us at reservations@parksidevictoria.com or call us at 250-940-1200 for assistance 24 hours a day, 7 days a week.
The Parkside Hotel & Spa website may contain material from social media sites such as Youtube and Instagram, which are used to share additional content about our property, facilities and services.
Property Features and Amenities
Accessible public entrance with automatic doors and push button doors for all entrances from ground level and parking lot.
Accessible route from parking area to the main entrance.
Accessible registration process with personal service provided to guests who are unable to use the registration desk.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator.
Accessible route to the elevator from the public entrance, registration desk and rooms.
Accessible emergency exit (same as main entrance).
Accessible public washroom. All public washrooms have one accessible stall.
Space to accommodate accessible vehicles.
Visual and audible alarms for smoke, fire and emergency.
Guest room televisions have closed captioning.
Braille signage.
Service animals are welcome at The Parkside Hotel & Spa.
Accessible food and beverage outlet: Tre Fantastico.
Accessible route to food and beverage outlet from the public entrance and rooms.
Accessible meeting and event facilities: City Club, Urban Ballroom, James Bay and Theatre.
Accessible route to meeting and event facility from the public entrance and rooms.
Accessible Business Center.
Accessible route to Business Center from the public entrance and rooms.
Accessible route to pool from the public entrance and rooms.
Accessible route to Spa and Rooftop Patio.
Accessible guest rooms
One Bedroom Deluxe Accessible Suite
King or queen bed, pull out queen sofa, full living room, apartment-style kitchen. Accessible bathroom with roll-in shower and grab bars for shower and toilet. Wheel-up counters for kitchen and bathroom. Lower light switches and cupboards. Bed is matched to wheelchair height and can accommodate a lift if rented. Fire alarm with lights and sound. Pet friendly.
One Bedroom Luxury Accessible Suite
King or queen bed, pull out queen sofa, full living room, gourmet style kitchen. Accessible bathroom with roll-in shower and grab bars for shower and toilet. Wheel-up counters for kitchen and bathroom. Lower light switches and cupboards. Bed is matched to wheelchair height and can accommodate a lift if rented. Fire alarm with lights and sound. Pet Friendly.
To book accessible accommodations, please call the hotel at 250-940-1200 or email reservations@parksidevictoria.com.
Accessible route from public entrance and registration area to accessible rooms.
The Parkside Hotel & Spa understands that all guests’ needs are unique, which is why this statement may not guarantee accessibility. We invite anyone who may need more information to contact us directly. We hope to welcome you soon.
